California Ignores Abuse of the Elderly




Flickr CC via Susan NYC
Nursing assistants are a growing profession as more of the population grows older and needs living assistance.  These caregivers are often responsible for bathing, cooking, feeding, cleaning or other tasks related to helping those that have hindered mobility.  There is, however, a more frequent that expected rate of abusing patients.  The California Department of Public Health, which licenses nursing assistants, has been dealing with an alarming backlog of abuse complaints since the new director took over the department in 2011. 

Two years ago, the CDPH was over 900 complaints from the last several years in backlog.  The director vowed to resolve them, but several employees said the aggressive push to clear up the complaints forced them to make compromises.  One retired official said that most complaints were solved in a single phone call.  Few visits to facilities were made and little physical assessment was done on each situation.

In 2009, over a quarter of nursing assistants received disciplinary action when a complaint was processed against them.  Today it is less than ten percent.  The complaints are being handled, but fewer abusers are losing their privileges to work.  In the last seven years, over thirty deaths from abuse per year were reported to the attorney general’s office in California.  The last two years, since the backlog was being addressed, less than five deaths were passed on for prosecution. 
Frustrated families say that the department of health rarely returns phone calls or emails.  Currently advocates in Napa County are pushing for more regulations required to obtain a caregivers license, to avoid allowing those with a criminal background to have the job.

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